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Return Policy

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This Return Policy explains how you can return CardenaLife products purchased from Dryxalonphap and how refunds are assessed.

Geographic scope and consumer rights

Mandatory consumer rights depend on where you live and where the contract is concluded. This policy is written with EEA distance-selling rules in mind. If you order from outside the EEA, local laws may give you different or additional rights, and return shipping or customs rules may apply.

Right of withdrawal

If you are a consumer in the EEA, you may have a statutory withdrawal period for distance contracts. Food supplements that are sealed for health or hygiene reasons cannot be returned once unsealed after delivery, unless they are defective.

Defective or damaged goods

If the product arrives damaged, leaking, or with a broken seal on arrival, contact us promptly with photographs of the parcel and the item. We will explain whether we offer a replacement or refund according to applicable law.

Wrong item sent

If you receive an item that does not match your order confirmation, notify us within fourteen days of delivery. We will arrange a corrected shipment or a refund once we verify the error.

How to start a return

Email or write to us using the contact details in the Privacy Policy. Include your order reference, a description of the issue, and whether the seal is intact. Do not discard packaging until we confirm next steps.

Refunds

Approved refunds are issued to the original payment method where possible. Processing may take several business days after we receive the returned goods or approve a claim without return where permitted.

Costs

Where the law places return postage costs on the consumer, you are responsible for those costs unless we agree otherwise or the product is faulty.